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3 Frequently Asked Customer Questions + Help Center Solutions

Posted by Brady Anderson | April 16, 2021

Our Help Center answers your most asked questions

The Customer Support team at SalesRabbit gets questions ranging from different topics everyday, but they also get the same questions a lot too. That’s why we are sharing 3 of the most common questions that our support team answers often and the ideal way to fix the problem. If you need help with changing your password, using lead markers, or our device recommendations keep reading to find the solution. 

#1 How to Change your Password via Web

Note: This is available to all users in SalesRabbit that know their password and are seeking to change their password. 

#1 Go to app.salesrabbit.com and log in with your current email and password.

#2 Click your name in the bottom left hand corner and a pop-up menu will appear.

#3 Click “Account.” 

#4 In the upper right hand corner, click “Change Password.” 

#5 Insert “New Password,” retype it in “Confirm Password,” and click “Save.”

#2 How do I get lead markers to show on a computer’s map?

Is there a way to run SalesRabbit on a computer natively with mapping functionality and without any complex install process or setup? 

Yes. The following details how this can be done for both Macs, ChromeOS, and Windows.

Macs

You can install and run the iOS version of SalesRabbit on a Mac that has “Apple silicon”: https://developer.apple.com/macos/iphone-and-ipad-apps/.

To see a list of compatible computers here: https://support.apple.com/en-us/HT211814

ChromeOS

Your best bet for running the Android app on a computer is with a Chromebook. You can install and run the Android version of SalesRabbit on any Chromebook or other device that is running ChromeOS.

Windows

For those with a Windows operating system, an emulator would have to be used.

If you can stand the ads (mostly for games, as this is what these emulators are marketed for), or pay for a subscription to remove them, the following emulators will run our app on Windows:

Note: ***As our app was never designed to be run through an emulator, we cannot guarantee it will run without bugs. With that being said, Bluestacks reportedly works fairly well.***

https://www.bluestacks.com/

https://www.memuplay.com/

#3 Device Compatibility & Recommendations

At SalesRabbit we strive to constantly and consistently improve and better our software, in light of this effort, we release updates frequently. Ensuring that you keep your SalesRabbit app up-to-date, with the latest version, will provide for a better user experience.

The SalesRabbit Mobile app is available on Android through the Google Play Store and through Apple devices through the App Store.

Our software requires using the SalesRabbit app on devices that support its various features. While we support a wide range of devices, for the best user experience, we strongly recommend following the device recommendations below:

Apple

Device Requirement: iOS 13+

Device Recommendation: 2GB+ RAM

Android

Device Requirement: Lollipop 5.1+ (API level 22+)

Device Recommendation: 3GB+ RAM

When Utilizing the Web App we strongly recommend using Google Chrome. Our platform was built on Google Chrome and has the strongest optimization using Google Chrome. Many of our features function fine on other browsers, but some features, such as imports, only work using Google Chrome. 

Access our Help Center

If you have different questions you need answered, contact our support team at (801) 418-9009 or email them at support@salesrabbit.com for assistance. Or to learn more about what we can do for you and your sales process, schedule a demo for free. If you’re already a SalesRabbit user, login to our Help Center and get unlimited SalesRabbit resources.

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Support: 801-418-9009
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What is SalesRabbit?

SalesRabbit is the complete outside sales app. A sales enablement service and mobile CRM designed specifically for outside sales, including field sales and door-to-door sales teams. Our canvassing app provides solutions for lead tracking, lead management, and all your other field sales and d2d needs.